If your order is lost, missing items, or damaged, please email us at info@willitfreezetreats.com or use our contact form. Include your order number, email, and photos if applicable. Someone will get back to you promptly.

Freeze dried treats are fragile by their very nature, so sometimes bars crack during their journey through the postal cosmos. We do not replace or refund bars that have suffered a little asteroid collision, but we promise they still pack a punch.

If your delivery looks more like space dust than tasty treats, don’t panic. Send us a photo and we’ll investigate the cosmic mishap.

Every case is treated like a rare galactic event; we review them individually and do our best to make things right in this vast universe of freeze dried wonders.

We know missing deliveries are super frustrating and can feel like your treats have vanished into a black hole. Here is how to track them down:

Check Your Tracking: Look at your tracking information for the latest status of your package’s journey.

Ask Your Neighbours: They might be holding your treats hostage so it is worth checking in with them.

Look Around, Under, and Behind Stuff: Check your porch, under doormats, behind bins or flowerpots, and any other sneaky spots where packages hide.

Contact Us: If you still cannot find your delivery get in touch and we will help you sort it out.

How Freeze Drying Took Off

Imagine being stuck in space with no fresh snacks. Total nightmare, right? Back in the 60s, NASA needed a way to send food that would not go bad or weigh a ton. Freeze drying was the game changer. It freezes food, then zaps out the water without melting it, so astronauts got tasty, crunchy meals that lasted forever.

The Science Behind the Crunch

It starts with a deep freeze. Snacks are chilled until rock solid. Then they go into a vacuum chamber where the ice inside skips melting and turns straight into vapour. This trick, called sublimation, removes the water but keeps the shape, taste, and crunch. What is left behind is a crisp, weightless treat that stays fresh for ages and melts in your mouth like magic.

Why It Is More Than Just Sweets

Freeze drying is not just for candy. Think fruits, desserts, even dairy all get transformed into crunchy, mind blowing treats. You will not find flavours and textures like this in ordinary snacks. Perfect for adventurers, space fans, or anyone craving something different.

Willit Freeze Treats Bringing Space Snacks Down to Earth

Using NASA’s freeze drying technology, we create a universe of snacks including freeze dried sweets, freeze dried desserts, and freeze dried fruit. Our full range of freeze dried treats offers something for every craving, combining innovative textures and bold flavours. From crunchy bursts of sweetness to fruity crunches and creamy freeze dried desserts, we push the limits and invite you to explore new snack galaxies with us. Every pouch delivers bold flavours and out of this world textures. Welcome to the future of snacking.

Specialised equipment and expertise: Freeze drying requires specialised machinery that is costly to maintain and operated by skilled experts. This adds to the overall cost of producing freeze dried treats.

Time intensive process: Freeze drying is a slow process taking between 20 to 40 hours per batch as food is frozen and moisture is removed through sublimation. This careful method preserves flavour and texture but limits production volume.

Hand made with care: Every batch of freeze dried treats is handled by hand including the packaging. This ensures quality but makes production slower and more labour intensive.

Low yield and space limits: During freeze drying treats expand as water turns to vapour. Extra space is needed in the machine for them to grow without damage reducing the total yield per batch.

High quality ingredients: Only top quality ingredients are used to keep freeze dried treats tasting great and nutritionally valuable.

Energy intensive: Freeze drying uses significant energy to maintain freezing temperatures and vacuum conditions over long periods increasing production costs.

Special packaging: Freeze dried treats are packed in airtight packaging to keep them fresh and crunchy. This packaging is essential but adds to cost.

Keep your freeze dried treats in their sealed bags to maintain freshness and crunch. Store them in a cool, dry place away from direct sunlight for the best experience.

Yes, we offer wholesale options. Get in touch with us to discuss your requirements and pricing.

Absolutely. We partner with affiliates across Instagram, Facebook, TikTok, and YouTube to grow our freeze dried treats universe. If you are passionate about sharing unique snacks and want to collaborate, get in touch. We would love to explore opportunities together.